Frequently Asked Questions:
When do I call Touristdoc?
You can call us if you want a doctor to come to your home, hotel room or Airbnb. If there’s not a life threatening situation a general practitioner will normally be the first doctor to call in the Netherlands.
If there is a life threatening situation immediately call 112!
How do I Pay for Touristdoc?
In Amsterdam, payments are made by cash or credit card. For payments by credit card an additional €5 per transaction fee applies.
In Utrecht it’s only possible to pay with your credit card.
All major credit card companies are accepted.
Does my insurance company cover the costs of Touristdoc?
We provide a detailed invoice for reimbursement. In most cases your insurance company will reimburse these costs. Some affiliated insurance companies will provide a GOP (guarantee of payment). In those cases Touristdoc will send the invoice directly to your insurance company, so you won’t have to pay at time of service.
Please ask your health or travel insurance to contact us for such an arrangement.
I don’t have cash or a credit card at hand, what do I do?
If you are staying in a hotel you can ask the receptionist to add the costs of our service on your hotel bill. You will then pay the invoice when you check out.
You can also contact your insurance company before calling to request a GOP (guarantee of payment). With a GOP Touristdoc will send the invoice to your insurance company directly.
I forgot my medication at home or ran out of medication while traveling. What do I do?
If you need a renewal on your existing prescriptions, we can provide a new one.
Our doctors are not allowed to prescribe new medications or renewed controlled drugs without a consultation.